FAQ
Custom-Made-Rings.com Online Jewelry Store offers Authentic Jewelry with Genuine Gemstones, Certified Diamonds and Real Metals. We have developed our frequently asked question's page based upon your queries and feedback developed over a number of years.
Can I return or exchange my purchase? We will gladly accept the return of unused or undamaged (excluding special orders) merchandise for a full refund (less shipping), subject to the following limitation: For a full refund, merchandise must be returned within 30 days of receipt, unused and in original condition.
How do I place an order online? Orders can be placed on our website using our secure online ordering form and shopping carts. Orders above $2500 require fax and voice confirmation. Within 24 hours you will receive an e-mail confirmation of your order. You can also order by calling us at 800-871-1066.
Will you charge sales tax on my order? To be clear, the Internet Tax Freedom Act (ITFA), which was signed into law on October 21, 1998, does not, as some have asserted, preclude sales & use taxes on any and all commerce conducted over the Internet.
How do I know what shipping charges are? We offer several shipping options for packages delivered in United States: FedEx/UPS Economy (5 to 8 business days) $10.00; FedEx/UPS Standard (3 to 4 business days) $20.00; FedEx/UPS Express (1 to 2 Business Days) $35.00.
We accept Visa, MasterCard, American Express and Discover for all orders placed through Custom-Made-Rings.com. You will be prompted to give us information about your method of payment at the appropriate point in the checkout process.
What is your repair or replacement policy? We will repair or replace jewelry purchased from us free of charge for defect or faulty workmanship. At Custom-Made-Rings.com, we stand behind every jewelry we sell. Our jewelry service center has highly skilled professionals to provide you prompt service. Check your jewelry like rings every six months as the prongs can wear thin.
Store Location: Custom Made Rings Co., 580 Fifth Avenue, Suite 1221, New York NY 10036. Voice: (800) 871-1066 or (212) 398-7974; E-mail: info@custom-made-rings.com.
Custom Made Rings guarantees that the diamond you purchased has been graded with the strictest standards using the GIA grading systems.
Engraving Options
Engraving can be done in regular as well as script fonts and can be all uppercase or all lowercase. View Details.
Ring Sizing Options
After sliding the ring sizer on, make sure it slides off easily over the knuckle. View Details.
International Orders
Depending upon your country of origin, there may be additional duty fees due.
3rd Party Appraisals
Assurance of value, a quality jewelry owners want. Free Third-Party Appraisals.